Best Customer Experience

Training, Consulting and SHL Hotel Checker

Companies usually have their core business under control – but what about the areas in which they interact with their customers? These are often treated secondary by companies, but are essential for long-term success. SHL offers tailor-made training, consulting and support services that help companies from the hotel, catering and other sectors examine, train and present their service and service orientation in close detail.

Best Customer Experience

Training

SHL trains  in various areas of the “best customer experience” spectrum – always in an attractive combination and with concrete examples from the hotel and catering industries: Interactive, practice-oriented modules open the participants'  eyes to the the world of  hospitality.

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Best Customer Experience

Advice

SHL supports companies in their conception and development of a «Best Customer Experience» project in order to increase customer satisfaction and thus promote loyalty to the brand. How and to what extent this is to be done is very individual. 

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Best Customer Experience

SHL Hotel Checker

SHL has been offering the popular Hotel Checker since autumn 2016, during which SHL students visit hotels all over Switzerland to take a closer look at their quality and customer experience. Expanded in 2021, the SHL Hotel Checker offers quality-conscious hoteliers even greater added value. 

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Your contacts

 
Timo Albiez | © SHL Schweizerische Hotelfachschule Luzern

Timo Albiez

Head of Training & Consulting
 
Josef Jans | © SHL Schweizerische Hotelfachschule Luzern

Josef Jans

Head of Projects & Innovations
 
Urs Birbaumer | © SHL Schweizerische Hotelfachschule Luzern

Urs Birbaumer

Project Management Hotel Checker