Leo Maissen

On behalf of the guests

Leo Maissen, Chief Executive Officer – Hotel Operations, Tschuggen Hotel Group, Zurich

With an unerring sense for the right tone and a large portion of knowledge of human nature, the man from Graubünden knows how to give his guests what he himself expects from a good hotel: «The most important thing is to be perceived as a person with special demands, idiosyncrasies and feelings and not as a reservation number.» Leo Maissen is as nonchalant as he is professional and spreads a calm dynamic that also carries his team along. This has not gone unnoticed: in August 2013, the Swiss business magazine Bilanz named him Hotelier of the Year at the age of only 33.