The training programme of the SHL Schweizerische Hotelfachschule Luzern, which our staff on the front line have been attending for a good five years now, has been met with great enthusiasm. We are convinced that the input from SHL will make a considerable difference in our dealings with our customers. We look forward to continuing our long-term cooperation with SHL.

What do gastronomy, hotels and restaurants have to do with banking?Our customer advisors are looking into this question during the experience trail at SHL.The instructors know how to amaze the participants with knowledge, wit and charm and to animate them to track down the parallels in order to implement them in their day-to-day work.

Our executives completed a practical training day on the topic of customer orientation at the SHL Schweizerische Hotelfachschule Luzern, which was individually designed to suit our needs.The upper management level was expertly curled through the day in a didactically sophisticated program.The situations in which we were able to gain concrete self-experiences as a host were particularly rewarding.We would like to thank SHL for its outstanding, exemplary hospitality and look forward to continuing our inspiring cooperation.

During the training session with the SHL coaches, our team learned how to create “Signature Moments” for customers and guests.Tangible stories have been created that help employees to remember the content of the training in their day-to-day work.The results of the consultancy mandate also created real added value for us and provided an excellent basis for decision-making as to how to proceed.