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SHL Hotel Checker

The SHL Hotel Checker was originally created to give SHL students the opportunity to observe a hotel stay from the guests' point of view. In recent years, this change of perspective has become a popular quality management tool for various Swiss hotels. To find out why quality-conscious hoteliers rely on the SHL Hotel Checker, read here: 

  • The SHL Hotelchecker is recognised by Hotelleriesuisse as proof of quality for the star reclassification.
  • The quality control comprises over 250 questions from seven different areas. 
  • The results are presented in detail and graphic form using various graphs. The clear presentation of the results makes it possible to simply derive optimisation measures. 
  • The Report will be issued in German or English as required (to the sample report)
  • The overall rating indicator provides information about the «Customer Experience» of the respective hotel. 
  • SHL issues an official quality certificate plus seal sticker for an overall rating of 80 % and above. 
SHL Hotel Checker

Host SHL Hotel Checkers

... and Elevate Your Guest Experience! When you invite two SHL Hotel Checkers to your hotel, you’ll cover their accommodation and dinner during the stay. Additionally, a cost contribution of CHF 250 per tour applies.

Interested in Taking Part? If you’d like to participate, please contact Sonja Kern (sonja.kern@shl.ch) or Kathrin Jordi (kathrin.jordi@shl.ch).

SHL Hotel Checker

In the media

«SHL students put hotels through their paces» – read what the HGZ has to say about the SHL Hotel Checker here. 

(*in German)

Read the article*