North Macedonia

The training and qualification of key trainers who are able to impart important information and skills has been a first step towards overcoming the current problems in the Macedonian hospitality industry. For this purpose, a training centre has been selected to carry out all the training courses using a hotel as an example. The training centre, its trainers and courses have been certified in cooperation with SHL Schweizerische Hotelfachschule Luzern. Thanks to this certification and cooperation with a Swiss institution, the training centre has the necessary quality assurance to positively shape the future of the Macedonian hospitality industry.

Facts & Figures

  • Goal

    The main objective was to bring Swiss hospitality to Macedonia through the experience and knowledge of a Swiss hotel management school and to make use of the long Swiss tradition and good reputation in the industry.

  • Period

    2016 - 2019

  • Partner
  • SHL services
    • Development of training concept and training structure
    • Development of teaching and learning materials for the master trainer programme
    • Development of teaching and learning materials for the following training programmes:
      Revenue and yield management
      Customer-oriented communication
      Distribution and sales