«Best Customer Experience» training

Creating special customer experience lies in the interests of every company. SHL’s wide-ranging training programme with a focus on the «Best customer experience» is available to companies from all sectors. Employees from banks, veterinary clinics, private hospitals, premium car dealers and transport companies to mention a few, have attended SHL’s interactive, practice-oriented training modules to date. These topics in focus are individually adapted to the requirements and needs of the respective company:

  • First impression in the company
  • Welcome and farewell
  • Empathic communication and attentiveness
  • Attention with customer contact
  • Creating experiences
  • Dealing with complaints and challenging situations


Let’s talk!

Do you want to improve the customer experience in your company through specific employee training? We would be happy to help you with this. Timo Albiez – Head of Training and Consulting – is looking forward to an initial non-binding «Best Customer Experience» exchange with you. 

Arrange an initial consultation now